Newbie's Guide to the Web!
"Bear with me, I'm new at this."
This is, not surprisingly, one of the more common phrases heard on the FullNet Customer Service line. Fortunately, our department knows just how to guide even the newest customer in getting their Internet connection established. We work with the customer to get them connected, make sure that their email is working, and remind them that we're available 24/7 to assist with any trouble in getting and staying online. We thought it might be a good idea to give our customers a web page that answers the most common "after-support" question: "I'm online... what now?"
The first thing that FullNet provides its customers is the Internet connection. We do not require that our customers install a specific client application in order to connect to us; rather, we prefer that our customers use the built-in dial up networking components available through their particular operating system, whether it be Windows, Macintosh, WebTV, or even Linux.
Once you are connected to FullNet you can use any of a number of free programs to use that Internet connection and do any number of things online.
- Surf the Web!
- Send & Receive Email!
- Chat with Instant Messaging!
- Play Online Games!
- ... and more!
If you are using a Windows-based computer, you already have a web browser: Internet Explorer. While this browser will fill the needs of most customers, there are those who prefer a faster or smaller program. Fortunately, there are several free alternatives available for download.
Web browsing is straightforward. Every website has a URL, or "uniform resource locator." The URL is composed of two parts: the content type and the website address. A website address is something like "FullNet.net" and the content type is something like "http://". Fortunately, your browser understands that when you type www.fullnet.net in the address bar, it should add on the http:// for you!
If you have Internet Explorer, you also already have a free email client: Outlook Express. This email client is capable of filling most customers' needs, but there are free alternatives to this program as well!
The way an email client works is simple: the "client" program moves your email from the FullNet "servers" (where new mail is held until you check for it) across your Internet connection, back to your home computer. Once your email has been moved, it is no longer on our servers and resides only on your own computer.
For those customers who would prefer to leave their email on our servers so that they can check it from any location, there is another available method called "WebMail". You can direct a browser window to http://webmail.fullnet.net and provide your login information (username and password) in order to authenticate to our server. Once this is done, you are able to read the email that is waiting on our server instead of moving it to your home computer.
There is also a third option. Customers can read their email through WebMail, delete what they do not want to keep, and then open their email client (like Outlook Express) to download the email that they wish to keep from our servers to their home computers. This has a few benefits: you still keep the copy of your email on your home machine, so you don't have to be online to re-read it, and you only spend time downloading the email that you really wanted in the first place. This means you won't end up stuck waiting half an hour downloading email messages that you didn't want!
More to come...